Job listing

Customer Service Manager

  • Full Time
  • Seneca, OR
  • $45,000 - $65,000 USD / Year

Website The Retreat and Links at Silvies Valley Ranch

Join our team at the Retreat, Links and Spa at Silvies Valley Ranch where the wild west meets luxury

Located in beautiful Eastern Oregon in the Silvies Valley at the base of the Strawberry Mountains


We are looking for a skilled guest service manager to oversee the daily operations of our front desk & reservations. As a guest service manager, you will ensure a smooth check-in and check-out process and ensure that all payments are made. You will manage all lobby activities and see to the functionality of hotel amenities, such as the pool, spa, and experiences.

The Guest Service Manager controls the hotel front office operations and sets/maintains high standards for desk organization and function resulting in outstanding guest service. This position will serve as a principal guest service manager and will be asked to make decisions in all things related to guest services. You will work under the Resort Operations Manager.


As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts, and a generous benefits program.


Assist Operations Manager in daily supervision of all staff members and ensure proper guest service is provided at the resort. Use good judgement and professionalism when managing guest complaints
Assist Operations Manager writing, posting, managing schedules and labor according to business levels.
Assist in monitoring and consistently evaluate job performance of all front desk staff and communicating observations with the Front Desk Manager.
Coordinate and train all front office staff to ensure success in their position.
Assist with maintaining full control of all aspects of the hotel front desk. Monitoring rooms throughout shift to prevent double bookings, sleepers, computer errors, key control, shift reports, monitoring maintenance issues, etc. Ensure appropriate follow up of all areas of the front desk.
Work closely with support staff in group bookings, VIP rooms, special requests, rooming lists, and billing and/or billing errors were necessary.
Oversee all public areas and guest rooms for assigned unit.
Ensure that assigned staff are all adhering to all Silvies Valley Ranch policies and procedures including, departmental, lost and found, handling of transactions, sustainability, risk management, maintenance, safety, etc.
Assume all functions and responsibilities of a Front Desk Agent, Supervisor and Manager when necessary.
Work with all departments and support staff to ensure professional communication is maintained. When necessary, work to resolve interpersonal challenges with staff.
Other duties as assigned by Operations Manager.

Five years working as a Hotel Front Desk, Reservations, and or Guest Service Manager with experience using a booking / reservations system.
Possess sufficient experience and technical expertise in all functions of the front office and reservations acquired through management experience in guest service setting.
Ability to train new personnel and maintain an ongoing training program.
Ability to deal with diverse guest clientele in a variety of situations
Proven written and oral communication skills.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time
Salary: $45,000.00 – $65,000.00 per year

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Paid time off
Relocation assistance
Retirement plan
Vision insurance


10 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Every weekend
Monday to Friday
Morning shift
Rotating weekends
Weekends as needed

Work setting:

Ability to commute/relocate:

Seneca, OR 97873: Reliably commute or willing to relocate with an employer-provided relocation package (Required)


Reservations: 3 years (Required)
Guest Services: 5 years (Required)
Work Location: In person

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